Motem specialises in the finance sector and has experience in working with large and small organisations. It’s an industry where trust, reputations and relationships are key to being competitive
Trust is essential to relationships in all facets of life — personal, professional and financial.
But in today’s banking relationships it is lacking. This is a challenge for consumers, who want to trust their banks. It’s also a challenge for financial institutions, who need trust to keep customers and grow their business.
The four ingredients of trust are:
- Credibility
- Reliability
- Honesty
- Benevolence
We’ve worked with Relationship Managers at HSBC to study how they begin new relationships and demonstrate behaviours that earn the trust of others.
Banking case studies
HSBC: Laughing all the way to the Bank
Motem helps HSBC Premier Managers, to exceed their acquisition target by 61%. Challenge One of the main benefits of an HSBC Premier personal bank