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George Bernard Shaw famously said: “The single biggest problem in communication is the illusion that it has taken place.” So what can we do to improve our communication? This is a big topic but you’ll find some rules which I do my utmost to follow…

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This week I’m going to be hosting an event as part of Origin Workspace’s Secrets of Business Success series, on ‘How to Become a more

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This is an opportunity for you to shine, make an impact and continue the valuable work of the CII. Here are 5 tips to help

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How confident are you that if you had a piece of business under attack, the level of service you offer could protect it? How resilient are your client relationships when under pressure? Hopefully you’re pretty confident that you and your colleagues do go the extra mile and your clients remain loyal. Here are 10 things that clients value.

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Those with better service, receive more recommendations and have more loyal customers. Your reputation is a fragile asset and needs constant attention…

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Without wanting to sound like a drama queen, unless you follow up after the networking event, then everything you’ll have done up to this

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Set some goals. Let’s be honest, networking is incredibly time consuming. So to make an event really worthwhile – what specifically will make it

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Picture this: You’re a confident and articulate professional and, owing to your expertise, results and relationship building skills, you’ve been asked to speak at

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I’m off to give a Make yourself Memorable talk to the Chartered Institute of Personal Development tonight (CIPD) tonight. And as the audience is

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Networking events can be daunting, particularly if you’re not prepared, so here are some tips to ease the process…   Networking is about farming

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Having studied what makes people and their propositions more memorable than others, I’ve come up with 7 principles that you can apply when attending networking

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Yesterday was disappointing. I, as a prospective buyer, had an initial meeting with a large accountancy firm in Bristol.  The crucial part of the

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