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Recent research by Invesco found that listening was the skill advisers most wanted to enhance. So why is it so tricky? What gets in

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How to offer a third party to someone over 85 without sounding rude? How do you position the vulnerability question to a client who

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Have you ever felt overwhelmed, undervalued or too thinly spread? Do you ever get that sense of dread if you see a client’s name

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Last month I ran a session at the Paraplanner Assembly’s Big Day Out with Mel Holman from CATS on the “Three things that get

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Last week I was delivering a session for 3 managers, which was originally going to focus on how to have challenging conversations. One manager

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Whether you’re explaining the workings of a discounted gift trust or the ins and outs of flexible access draw downs, it’s very easy to

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The popular Communicate for Impact programme by Melissa Kidd of Motem has been featured on the Professional Paraplanner website this month. Professional Paraplanner is a

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Ahead of world mental health day on Sunday 10th October, I wanted to share 5 healthy reminders, which are things that I come back

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As we head into the festivities, which can be a time of much joy and celebration, it can also be a time of comparisons, pressure, disappointment and loneliness. A time where the critic can revel, if we are not paying attention.

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Virtual meetings, now woven into the fabric of everyday, are here to stay. So, what are the are the new rules? How can you come across as a trustworthy, confident, impactful speaker? What are the tips and tricks that can produce a professional result? And how do you avoid the pitfalls that can rob you of effectiveness?

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During my writing skills courses and training, I often talk about the importance of being concise. Very often this benefits the reader as the writer has had to think carefully about what to include and what to leave out.

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George Bernard Shaw famously said: “The single biggest problem in communication is the illusion that it has taken place.” So what can we do to improve our communication? This is a big topic but you’ll find some rules which I do my utmost to follow…

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