Virtual meetings, now woven into the fabric of everyday, are here to stay. So, what are the are the new rules? How can you come across as a trustworthy, confident, impactful speaker? What are the tips and tricks that can produce a professional result? And how do you avoid the pitfalls that can rob you of effectiveness?
During my writing skills courses and training, I often talk about the importance of being concise. Very often this benefits the reader as the writer has had to think carefully about what to include and what to leave out.
This is an opportunity for you to shine, make an impact and continue the valuable work of the CII. Here are 5 tips to help
How confident are you that if you had a piece of business under attack, the level of service you offer could protect it? How resilient are your client relationships when under pressure? Hopefully you’re pretty confident that you and your colleagues do go the extra mile and your clients remain loyal. Here are 10 things that clients value.
Those with better service, receive more recommendations and have more loyal customers. Your reputation is a fragile asset and needs constant attention…