The art and science of delivering and responding to feedback
The word feedback can strike fear into many people’s hearts. And yet giving and receiving it is crucial for success: offering praise helps people to recognise what success looks like and gives them an opportunity to repeat that. And when it’s developmental, it helps people to know what they can do differently to improve.
But many people find it one of the hardest areas of their job. Worried about how the other person will react, unsure of what to say so that it’s clear but caring; not to mention how to manage their own reactions – should they receive some corrective feedback – can mean that all too often feedback is withheld, not solicited enough or actually is de-motivating. This can result in stifled progress and a breakdown of relationships.
What is it?
This interactive and practical session will offer some strategies and skills, tools and techniques to ensure that feedback is given to peers and team members in a way that gets the message across while maintaining the relationship. It will also provide some tips and techniques for taking feedback well.
By the end of this session, participants will be able to:
- Prepare delivering impromptu feedback with team and peers
- Use a structure, which clearly communicates the helpful or unhelpful behaviour and its impact, so that the other person understands how to keep on developing
- Listen to feedback and take appropriate action
This session will cover:
- Why delivering and receiving feedback effectively is crucial for your career
- Why giving and receiving feedback can be challenging
- A model to help you communicate with care and challenge
- Key preparation for delivering feedback
- Two ingredients to create psychological safety so that the message can be heard in the right way
- Tips and techniques for giving feedback to your team in day to day conversations
- How to give peers impromptu feedback – using a model
- 6 tips for taking feedback well
- What to do if you receive feedback that you don’t understand or agree with
- Recognising truth, relationship and identity triggers
- How to cultivate a growth identity so that you build your resilience
- A strategy for managing your strong emotions
- Action planning
How long is it? 6 hours but it can be shortened to fit a lunch time learning or else a bite sized 90mins
Who else has done this?
This session has been run for a number of legal firms such as Clifford Chance and DLA Piper
“This was was very enlightening and insightful. I could have listened and discussed with Melissa and the group all day.”