Virtual meetings, now woven into the fabric of everyday, are here to stay. So, what are the are the new rules? How can you come across as a trustworthy, confident, impactful speaker? What are the tips and tricks that can produce a professional result? And how do you avoid the pitfalls that can rob you of effectiveness?

During my writing skills courses and training, I often talk about the importance of being concise. Very often this benefits the reader as the writer has had to think carefully about what to include and what to leave out.

George Bernard Shaw famously said: “The single biggest problem in communication is the illusion that it has taken place.” So what can we do to improve our communication? This is a big topic but you’ll find some rules which I do my utmost to follow…

This is an opportunity for you to shine, make an impact and continue the valuable work of the CII. Here are 5 tips to help

How confident are you that if you had a piece of business under attack, the level of service you offer could protect it? How resilient are your client relationships when under pressure? Hopefully you’re pretty confident that you and your colleagues do go the extra mile and your clients remain loyal. Here are 10 things that clients value.

Those with better service, receive more recommendations and have more loyal customers. Your reputation is a fragile asset and needs constant attention…

Without wanting to sound like a drama queen, unless you follow up after the networking event, then everything you’ll have done up to this

Set some goals. Let’s be honest, networking is incredibly time consuming. So to make an event really worthwhile – what specifically will make it

Picture this: You’re a confident and articulate professional and, owing to your expertise, results and relationship building skills, you’ve been asked to speak at

I’m off to give a Make yourself Memorable talk to the Chartered Institute of Personal Development tonight (CIPD) tonight. And as the audience is

Networking events can be daunting, particularly if you’re not prepared, so here are some tips to ease the process…   Networking is about farming

Having studied what makes people and their propositions more memorable than others, I’ve come up with 7 principles that you can apply when attending networking